We are here to help

We understand that encountering a problem with your product can be frustrating. That's why we've made it simple for you to get the help you need. Our dedicated support team is committed to resolving your issues promptly and effectively, ensuring you can enjoy your product to its fullest potential. Please provide as much information as possible to help us understand and diagnose the problem. We appreciate your patience and are here to make things right for you.

Option #1

Option #2

Contact the Manufacturer

Call the manufacturer directly to have them open a warranty ticket for you. The phone number to each company is listed below. Before you call, make sure you have the serial number of your chair (found at the back of your chair near the bottom), a copy of your original receipt from us, and any pictures or audio/video recordings of the problem.

  • Ador: 888-848-2630
  • AmaMedic: 888-848-2630
  • Apex: 888-848-2630
  • Brookstone: 877-977-0656
  • Daiwa: 310-538-2298
  • Ergotec: 877-977-0656
  • Human Touch: 800-355-2762
  • Inada: 888-848-2630
  • Infinity: 603-347-6006
  • Inner Balance: 877-217-2862
  • Johnson Wellness: 877-217-2862
  • JPMedics: 877-977-0656
  • Kyota: 603-347-6006
  • Luraco: 800-483-9930
  • Ogawa: 877-977-0656
  • Osaki: 888-848-2630
  • Otamic: 888-848-2630
  • Rockertech: 603-347-6006
  • Sharper Image: 603-347-6006
  • Svago: 877-977-0656
  • Synca: 877-217-2862
  • Titan: 888-848-2630

Each of the manufacturers are fantastic and will take care of your should immediately. If you have any trouble getting a hold of them, then by all means call us at 888-360-9996, and we’ll get involved in the process.