Infinity IT-9800 FAQ's

Infinity IT-9800 FAQs

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Infinity IT-900 FAQ

We had many great questions come our way about the Infinity IT-9800 Massage Chair massage chair. We have compiled them all into one place for everyone to read. When researching massage chairs, many important factors can be left out or hard to find. We try hard to gather all of this information on our website, but some customers have special needs or exact questions that need to be answered. Questions like if the chair ottoman touches the floor? and if the chairs are comfortable to just sit in? We always give our honest opinion, so here is a quick Infinity IT-9800 FAQ for easy reference.

Infinity IT-9800 Frequent Asked Questions

Does the Infinity IT-9800 Ottoman touch the ground when the Massage Chair is in an upright position?

A: The Infinity It-9800 Ottoman does not touch the ground when upright.

Do the massage rollers on the Infinity IT-9800 reach the back of the neck and massage thoroughly?

A: The massage rollers do reach the back of your neck and provide a great massage. If you need a more thorough and deeper massage, we would recommend to upgrade to the Infinity IT-8500 as it is more of a deep tissue massage and comes equipped with airbags in the neck pillow.

What is the width of the seat on the Infinity IT-9800?

A: The seat width on the IT-9800 is 21.5 inches.

Is the Infinity It-9800 comfortable to sit in when not using the massage?

A: Since the Infinity IT-9800 is built more like a lounge chair, it is more comfortable to sit in than your average massage chair.

How many airbags does the Infinity IT-9800 have?

A: The IT-9800 does not have any airbags and uses a rolling bladder system for the calf massage.

Does the Infinity IT-9800 have a 3D massage roller?

A: No, it has a quad style 2D system.

What is the width of the seat back on the Infinity It-9800?

A: The width of the seat back on the It-9800 is 25 inches.

What is the length of the Roller Stroke on the It-9800?

A: The roller stroke on the It-9800 is 28 inches.

Can the pillow on the Infinity IT-9800 be removed by zipper? Can the pillow and the back pad be flipped behind the chair for deeper massage?

A: The pillow cannot be unzipped on the IT-9800. It can however be flipped back so that someone can be more exposed to the rollers and get a deeper massage.

Are there strength and intensity settings on the Infinity IT-9800?

A: The intensity of the rollers depends on what massage setting you choose. Different programs have different intensities. When you go into a reclined position the massage rollers become more intense as the body is pushed against and more exposed to the massaging mechanisms.

Does the 9800 have a good butt massage? How does it compare to the 8500?

A: The It-9800 does give a vibration butt massage, but its not deep tissue. The It-8500 on the other hand is able to give a deeper tissue massage because it has airbags in the seat.

Does the Infinity IT-9800 have spot massage where you are able to stop the massage in an area of the body?

A: Yes, the IT-9800 has the ability to give spot massage.

The rolling bladder system for the leg massage in the 9800: How does it work and is it better that air massage?

A: The rolling bladder system works like the massage rollers on your back but are on each side of your calf. Some people prefer it over the regular air massage but some also do not.

That concludes our Infinity IT-9800 FAQ for now. If you would like to learn more, please call us at 888.360.9996 or email

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