Your new massage chair is on its way. This owner's guide walks through what to do before delivery, on delivery day, during setup and in your first week, using the steps on our shipping information page and the details on your chair's product page.
Before Delivery
Pick the spot
Choose where the chair will go before it arrives. Each product page lists a distance-to-wall figure, the space the chair needs behind it to recline fully. For example, the Osaki OS-Highpointe 4D needs less than 1 inch, while the Kyota Zenyu M338 needs 9 inches. Also check the reclined length so the footrest has room.
Measure the path
Check the box dimensions and the minimum door width on your product page, then measure every doorway, hallway and turn between the curb and the room. Look for an outlet near the spot you chose, too.
Line up help
Massage chairs are heavy and arrive in large boxes. With free Curbside Delivery, the freight company delivers to a carport or first-floor entryway, and you'll need help moving the boxes inside and assembling the chair. If you don't have help, In-Home Delivery and Assembly is available for an added fee.
Shipping outside the 48 states
Free shipping covers the contiguous U.S. (48 states). If you live in Alaska, Hawaii or Canada, call 888-360-9996 for a custom quote before you order.
Delivery Day
Watch for the call
When your order ships, you'll get tracking. The freight carrier will call to schedule a delivery time once the chair reaches your area. A signature is required on delivery.
Inspect before you sign
Look over every box when it arrives. If you see damage, note it on the delivery slip before the driver leaves, then contact our team. Our shipping page explains that if an item is partly damaged, we'll get a replacement part to you, and if it can't be saved, you can refuse delivery and contact us.
With White Glove delivery
If you chose In-Home Delivery and Assembly, the two-person team will deliver, unpack and assemble the chair in your room of choice. Be ready to supervise. If there's a problem with the installation, call us at 888-360-9996 before the team leaves.
Setup and First Checks
Assembly is required and can take 30-90 minutes, depending on the chair. Follow the manual. Most product pages have a manual you can download.
Once the chair is together, run the checks from our shipping page:
- Plug the chair in and press the power button.
- Sit in the chair and start an automatic program.
- Make sure all of the airbags inflate.
- Make sure both arms are tightened securely.
If anything isn't working, take clear, well-lit photos (one close-up and one farther away) and call us.
Your First Week
Start with automatic programs
Automatic programs are a simple way to learn what your chair can do. Most chairs also have manual settings and memory slots. Your manual lists what each one does.
Learn your controls
Depending on the model, you may have a touchscreen tablet, a handheld remote, armrest controls, voice control or an app. Try each one so you know where the pause and recline controls are.
Use the body scan
Many chairs run a body scan at the start of a program. Sit back fully against the backrest so the scan can find your shoulder position.
Try the extras
Check whether your chair has Bluetooth speakers, heat or device charging, and how to switch them on.
Keep the Packaging
Keep all boxes and packing material for the first 30 days. Returns must be in the original packaging, and a return fee applies. See our refund policy.
Warranty
Each product page lists your chair's warranty. For example, the Titan TP-Epic 4D lists a 3-year limited warranty, and the Kyota Zenyu M338 lists a 4-year limited warranty. Keep your order details handy in case you need service.
Quick Owner Checklist
- Choose the spot and check the distance to wall
- Measure doorways against the minimum door width
- Arrange help for curbside delivery
- Inspect boxes and note any damage on the delivery slip
- Assemble using the manual (30-90 minutes)
- Test power, an auto program, airbags and arms
- Keep all packaging for 30 days
If You Need Help Later
Call us at 888-360-9996 if something doesn't seem right. Clear photos help our team assess problems quickly, and your product page lists the warranty that applies to your chair.
Enjoy Your Chair
Give yourself a week to explore the programs and settings. Once you find programs you like, save them to a memory slot if your chair has one, so you can start them with a single button.
Frequently Asked Questions
How long does it take to assemble a massage chair?
Our shipping page lists 30-90 minutes, depending on the chair.
What should I do if my chair arrives damaged?
Note the damage on the delivery slip before the driver leaves, take photos and contact us at 888-360-9996.
How long should I keep the boxes?
Keep all packaging for the first 30 days. Returns must be in the original packaging.
How much space does my chair need behind it?
Check the distance-to-wall figure on your chair's product page. It ranges from less than 1 inch to over 10 inches depending on the model.
Related Reading
Need Help With Your Chair?
Call 888-360-9996 or Ask an Expert. Our team has helped 30,000+ customers set up and enjoy their chairs.
